What is your processing time?

*TAT = Turn Around Time

The time we need to fulfill your order will depend on the item and the quantity being ordered.  Please refer to the details on the item page for processing times.

Ready to ship/Sublimation Blanks products have a TAT of 2-3 business days.  These items are in its selling form, packaged and ready to be shipped.

Personalized products have a TAT of 3-5 business days.  

Custom orders (excluding banners, favors & treats) may take 1-2 weeks before it is ready to be shipped out.  Take into consideration the time needed to design and have the design approved by you. 

Custom favors & treats wraps have a minimum of 4 weeks for processing.  This is to ensure if purchasing custom wraps with treats included, we have enough time to gather the selected treats.  *We do not store any treats on hand, we purchase as needed.

Shipping custom favors & treat wraps during the hotter months are not recommended, especially if you are requesting an item that may melt. We will ship at your discretion, however, we are NOT liable or responsible for items that may melt.

Custom banners  please order your banner at least one month ahead of your event. 

Please keep in mind that processing times are in addition to shipping times.  If you need a rush on a personalized or custom order, please contact us first.  Rush charges and expedited shipping charges will apply.

How long will it take to receive my order?

We ship from Hawaii* and transit times vary between 3-10 days depending on your location (within the 48 contingent states and Alaska) and shipping class.  Hawaii customers can expect to receive orders within 1-3 days once shipped.

*Exception for banners.  These are finalized through our partnered print company.  Once design has been approved, the print company will complete your banner and send the finished product directly to you.

Note that shipping time does not include processing time. 

Orders are shipped Monday through Friday, excluding major holidays.

Please expect shipping delays during peak holiday season.  

What shipping method do you use?

Most orders are shipped via USPS however we may use UPS, FedEx or DHL as needed.  

Do you ship internationally?

No.  Currently we only ship within the United States (48 contingent states, including Alaska and Hawaii).  We are looking at expanding shipping to international customers in the future.

Will I receive a tracking number?

Tracking information will automatically be emailed to you once your order has been prepared for shipping. 

We also highly recommend that you sign up for informed delivery (free on the USPS website).  You will receive informed delivery notice, not just for orders from us, but for all of your orders, from anywhere.

Tracking shows my order was delivered but it did not arrive or I haven't received it.

The most common reason your package will show delivered but you have not received it yet is because USPS has scanned your package as delivered but it is still in transit.  Unfortunately this is a common issue USPS has and it does cause packages to be delayed for several days.  

If you still haven't received your package in a couple of days, we recommend reaching out to your local USPS office or mail carrier.  They can provide more information regarding your package.

Please refer to our shipping policy here for additional information.


Do you offer returns, refunds or exchanges?

No we do not.  ALL SALES ARE FINAL.  However, we understand things will happen and we will do our best to resolve the issues.  Restrictions do apply.  Please see our return policy here for details.  


Can I change, edit or cancel my order?

Once an order is placed, items cannot be added to your order.  Please contact us immediately at support@klusivekreations.com if you would like to remove items or cancel your order in full.  

NOTE:  If your order has been processed, we are unable to make any cancellations or modifications to the order.  Please see our return and exchange policy to determine if it applies to your order. 

I need more than the quantity available, do you or will you have more in stock?

If you need more than the quantity listed, please email us at support@klusivekreations.com before making a purchase. 

We are a small home based business that does not have the storage capacity to keep a full stock on certain items.  We also set aside a few of each item to account for misprints or errors during processing, therefore we normally under list the amount of stock we do have.  Some of our items may be seasonal products as well and we may or may not be able to restock.  We highly encourage you to inquire about stock if you need a certain quantity.  

There is a personalized photo item that I want to order but I cannot purchase it without uploading a photo file, which I do not have yet .  How do I order?

Processing time begins once we receive an order.  To avoid delays in processing and shipping times, we require photo/image(s) to be uploaded at the time the order is placed. 

If you do not have the photo/image ready for uploading (for example you are waiting to take it or waiting for the photographer to send it to you), we kindly ask that you wait until you do have your photo/image ready before ordering. 

If the personalized photo item is seasonal (such as ornaments) and you want to purchase it to reserve it before they are out of stock, please email us at support@klusivekreations.com immediately so we can work out a custom listing for you.  Our current processing and shipping times will not apply to your custom listing and will outline that we are waiting on receiving your photo/image.  Processing time will start once we have received your photo/image and shipping time will fall into place shortly after. 


Are all of your items made in house?

All of our designing is done in house and we process majority of our products in house.  We do have an exception on banners, which is sourced through a partnered company.  Some special releases may also be processed through one of our partnered print companies.  

For the most part, our normal stock is completed in house.

Where are you located and do you have a store front?

We are located on the beautiful island of Maui in the State of Hawaii.  We do not have a store front.  We are a small family owned and operated home based business.  

Can I find or buy your products at any retail stores?

At this time, no.  Because we specialize in promoting personalized and custom products we do not offer them at any retail stores. 

Occasionally we may participate in craft fairs around major holidays where you can come by and pick up some grab & go gifts.  Keep in mind that our products during craft fairs are predesigned and limited.  Depending on the event capacity, we may offer on the spot personalization on small items (most times we are unable to.)

Just a few notes...

Always read the product details.  It will provide information about the product as well as processing times.  For photo personalized products the details will provide tips on providing good quality photo/images. 

Before submitting your order, it is extremely important to double check that the info provided is correct, such as names for personalization.  We will print names exactly as it is provided.  

Make sure your email and shipping address is current and correct.  We may need to email you if we have any questions on your order or personalization before completing.  We definitely need your email address if you are ordering any custom products as this will be our means of communication to get your approval on the design.

Have additional questions or want more info, please email us at support@klusivekreations.com